SAP® Customer Center of Expertise

 

Global Online Partners™ can help your customers develop and improve their own SAP support capabilities by providing empowering Operations Services in the areas of Certification Readiness, Technical Implementation and Managed Operations of their SAP Customer Center of Expertise (CCoE), in compliance with the SAP® and ITIL® standard practices.

 

The SAP CCoE Implementation solution by Global Online Partners™ is a compound service which follows the SAP standard approach to help companies develop and/or optimize their SAP and related IT operations, by implementing SAP standardized end-to-end (E2E) operations processes, automated & proactive IT services and quality-oriented IT management.

 

Cost-Effectivness

Whether it be for operational improvement or certification purposes, the SAP CCoE Implementation solution is special-ly designed to help your customer’s organization, regardless of size and complexity, to properly plan, build and run an SAP Center of Expertise. The solution combines the expert guidance and technical assistance that will empower your customer to Build and Run SAP like a Factory, based on the setup of key CCoE components:

  • SAP Application Lifecycle Management (ALM) Platform

  • Operations Control Center (OCC)

  • Implementation Control Center (ICC)

  • Integrated Quality Management

 

When Should the Service Be Used?

 

The SAP CCoE Implemenation solution is driven by the need of:

 

  • Transparent and complete documentation of solutions, projects, operations and engagements.

  • KPI-driven management of IT operations and projects.

  • Centralized management of incidents, problems, tasks and services.

  • Increased retention of key project staff and reduced dependence on external consultants.

  • Realization of benefits from the SAP Software Maintenance expense.

The service ensures the completeness and proper startup of your customers’s CCoE by assisting them in planning and building a highly qualified SAP support organization, according to the SAP E2E Standardized Operation Processes. The service focuses on the set up of the four key CCoE components:

Service Scope

  • SAP Application Lifecycle Management Platform (Single Source of Truth):

SAP Solution Manager properly configured and integrated to support CCoE Operations.

  • Operation Control Center (Run SAP like a Factory):

Central entity which proactively monitors the productive SAP environment as well as important non-SAP applica-tions.

  • Implementation Control Center (Build SAP like a Factory):

Central entity to ensure optimal change management and a smooth transition to production with integration validation tools.

  • Integrated Quality Management:

KPI-driven framework for continuous improvement of the operations and implementation processes.

Availability and Cost

 

The SAP CCoE Implementation service is only available as a private label service for SAP Partners and Service Providers. The service is rendered by Global Online Partners™ directly to end customers on behalf of your service organization.

 

 

For current prices and conditions or to learn more about the SAP CCoE Implementation service, please contact Global Online Partners™.

FOR FURTHER INFORMATION

 

  • Contact Global Online Partners™ to make a service planning appointment.

 

  • Global Online Partners™ will need you to provide a contact person in your organization with the authority to answer questions and confirm dates and results.

 

  • Once a date has been agreed the service will be provided by the Global Online Partners™ team.