SAP® Partner CoE Managed Solutions

Global Online Partners™ can help your organization develop and improve your support capabilities by providing empowering Operations Services in the areas of Certification Readiness, Technical Implementation and Managed Operations of your SAP Partner Center of Expertise (PCoE), in compliance with SAP® Partner Edge policies and SAP® Support Standards.

 

The SAP Partner CoE Managed Solutions are convenient arrays of Standard Services from Global Online Partners™, specially bundled to help SAP VAR Partners adopt SAP support best practices or simply comply with SAP PCoE Certification requirements.

 

 

 

When Should the Service Be Used?

 

The SAP Partner CoE Managed Solutions from Global Online Partners™ can help your organization if you would like to:

 

  • Obtain SAP Partner CoE Certification.

 

  • Achieve world-class SAP Service Level

 

  • Run hassle-free SAP support systems.

 

  • Implement your Partner CoE with minimum or no capital investment.

In order to satisfy VAR Partner's Support Operations needs, the SAP PCoE Managed Solution may include one or more of the services from the following stack:

Cost-Effectivness

Three SAP PCoE Managed Solution options have been specially configured by Global Online Partners to cover most common support operations scenarios:

Includes:

  • Certification Enablement & Technical Set up of the SAP PCoE

  • Technical administration/ configuration of the SAP Solution Manager

       platform to support PCoE growth

  • Hosting & management of SAP Solution Manager IT infrastructure


Pre-requisites:

  • Minimum Support Staff, as required by the SAP PCoE Certification Program

  • SAP Solution Manager software license

Option I: Hosted PCoE

Includes:

  • Certification Enablement & Technical Set up
    of the SAP PCoE

  • SAP Enterprise Support delivery for customers


Pre-requisites:

  • Hardware infrastructure as per minimum PCoE technical requirements

  • SAP Solution Manager software license

Option II: Managed PCoE

Option III: PCoE as a Service

Includes:

  • Certification Enablement & Technical Set up of the SAP PCoE

  • SAP Enterprise Support delivery for customers

  • Technical  a dministration/ configuration of the SAP Solution Manager platform to
    support PCoE growth

  • Hosting & management of SAP Solution Manager IT infrastructure


Pre-requisites:

  • SAP Solution Manager software license

FOR FURTHER INFORMATION

 

  • Contact Global Online Partners™ to make a service planning appointment.

 

  • Global Online Partners™ will need you to provide a contact person in your organization with the authority to answer questions and confirm dates and results.

 

  • Once a date has been agreed the service will be provided by the Global Online Partners™ team.