SAP PCoE - Certification Enablement

 

Global Online Partners™ can help your organization develop and improve your support capabilities by providing empowering Operations Services in the areas of Certification Readiness, Technical Implementation and Managed Operations of your Partner Center of Expertise (PCoE), in compliance with SAP® PartnerEdge policies. Also, our private-label end-to-end Help Desk services seamlessly integrates a virtual support solution with your service portfolio, enabling you to provide implementation and managed services for your client's Customer Center of Expertise.

 

Our SAP PCoE Certification Enablement service is specially designed to help SAP Channel Partners (VARs) build and setup a Support Desk as a key requirement to opt for VAR-delivered support. With this service, SAP Channel Partners can secure timely access to expert guidance, teaching and support activities necessary to get ready for PCoE certification.

Cost-Effectivness

To ensure the availability and proper functioning of your PCoE, the service focuses on:

 

  • The organizational framework

 

  • Processes and procedures

 

  • Roles and responsibilities

 

  • Infrastructure Readiness

 

  • Certification Process

 

When Should the Service Be Used?

 

SAP PCoE - Certification Enablement is most applicable for SAP Channel Partners who want to become eligible for VAR-delivered support. To that end, Channel Partners are required by SAP to secure support authorization which is achieved through the successful completion of a PCoE Certification. Whether yours is a successful partner organization with many customers or you are in the early stages of your path to support excellence, you will leverage the PCoE certification as a key differentiator in the marketplace, which will allow you to advertise your support organization as "certified by SAP" providing a highly marketable asset to your company.

Quality Assurance

 

Service Scope

 

Global Online Partners will provide the guidance for SAP Channel Partners to fulfill certification audit prerequisites and criteria, which require proficiency in the following areas:

 

  • Incident Management and related Maintenance Processes

    - Message Handling

    - Level 1 and 2 support tasks

    - Handover procedure to SAP

 

  • People Enablement

    - System Administrator

    - Message Processors

    - Support Coordinator

 

  • Setup of Support Infrastructure

    - Initial installation

    - Basic configuration

    - Setup of required remote connections

 

  • Essential SAP Solution Manager Usage Scenarios for VARs

    - Service Desk

    - SAP EarlyWatch Alert

    - Maintenance Optimizer

    - Solution Documentation

Benefits

 

By engaging Global Online Partners™, you get access to high quality services that will help you:

 

  • Understand your channel partner specific responsibilities as a support provider.

 

  • Learn how to establish a successful end-to-end support engagement model.

 

  • Leverage roadmap for successful support setup.

 

  • Receive coaching to prepare for compliance of the certification checklist.

 

  • Be up-to-date about available enablement resources and know very early what you as a VAR need to do, implement or improve.

 

  • Leverage SAP PCoE Certificate for marketing campaigns.

Availability and Cost

 

The SAP PCoE Certification Enablement service is only available for SAP Channel Partners under the PCoE Support Certification Program. The service is rendered remotely by Global Online Partners™ regional Service Center and it can be purchased separately at an attractive fixed price. Activities such as the Technical Implementation and the Managed Operations of the PCoE are outside the scope of this service and are supplied as a Standard Services by Global Online Partners.

 

The duration of the SAP PCoE Certification Enablement service ranges from 3 to 6 months, depending on Channel Partner resources and the number of customers. Please contact Global Online Partners™ Operations Services organization for current prices and conditions.

 

FOR FURTHER INFORMATION

 

  • Contact Global Online Partners™ to make a service planning appointment.

 

  • Global Online Partners™ will need you to provide a contact person in your organization with the authority to answer questions and confirm dates and results.

 

  • Once a date has been agreed the service will be provided by the Global Online Partners™ team.