SAP Solution Manager Basic Configuration

 

The SAP® Solution Manager application management platform provides the integrated content, tools, and methodologies that are necessary to implement, support, operate and monitor your SAP software.

 

With the SAP Solution Manager Basic Configuration service, Global Online Partners™ will configure SAP Solution Manager rapidly, with a predefined scope, so your customers can take advantage of sophisticated and integrated tools to help their SAP software and projects run more efficiently. The service consists of three main parts:

Cost-Effectivness

When Should the Service Be Used?

 

The SAP Solution Manager Basic Configuration service is usually performed once your customer has completed the new installation of the needed software components or after the application of support packages, in order to prepare the SAP Solution Manager System for extended configuration. Whenever your customer has an SAP Solution Manager implementation plan - either to install it or to extend it- the Basic Configuration is required to activate the basic scenarios, while the Managed Systems Configuration is needed to connect their systems to the SAP Solution Manager.

 

Service Scope

 

Basic Configuration and Managed Systems Configuration provide the framework for further customization and ensure that basic functions are set up. These include:

 

  • Early Watch Alert, to create Early Watch Alert reports and send them to SAP.

 

  • Service Engagement and Delivery.

 

  • Maintenance Optimizer,to download Support Package Stacks for all SAP systems in your system landscape.

 

  • Root Cause Analysis, to trace back the real causes of incidents.

 

  • Basic Service Desk, to send messages to SAP.

 

  • Issue Management.

 

  • Project Management and Solution Documentation.

 

Benefits

 

SAP Solution Manager benefits everyone in your organization involved in implementation or product support. Some of the key features include:

 

  • Central point of access and support of key implementation activities.

 

  • Process-driven blueprint, configuration, and testing.

 

  • Central repository to store project documentation and issues.

 

  • Project monitoring/reporting capabilities.

 

  • Software change management for your entire SAP solution landscape.

Availability and Cost

 

The SAP Solution Manager Basic Configuration service is only available as a private-label service for SAP Partners in Latin America. The service is rendered by Global Online Partners™’ regional Service Center.

 

The SAP Solution Manager Basic Configuration service must be purchased separately. Global Online Partners™ offers the SAP Solution Manager Basic Configuration service at an attractive fixed price. Scenario-specific configuration outside the standard scope may be supplied as a Standard Service when available or on a time and materials basis.

 

Based on our experience, the average duration of the SAP Solution Manager Basic Configuration service is about three to five days, depending on the size and complexity of system landscape and the preparation of the configuration project. Please contact Global Online Partners™ Consulting Services organization for current prices and conditions.

FOR FURTHER INFORMATION

 

  • Contact Global Online Partners™ to make a service planning appointment.

 

  • Global Online Partners™ will need you to provide a contact person in your organization with the authority to answer questions and confirm dates and results.

 

  • Once a date has been agreed the service will be provided by the Global Online Partners™ team.